Note

If you can’t find your answers here, feel free to contact : chef at web-cooking dot net

Troubleshooting

Transactions are not linked to the user session

In some cases, this can be a normal situation. For example if you want to track admin orders. But in most cases, this is an anormal situation that should be fixed. Here are the possible issues and fixes :

1. _ga cookie never gets to the backend : Check your server configuration. In most case, Varnish or another proxy is removing _ga cookie before sending it to the web server.

2. Check your “Cookie domain name” and “Cookie prefix” in our extension’s configuration (Options tab)